Pocketloop Privacy Policy

1. Who We Are

Pocketloop Ltd is a company registered in England and Wales.
Company number: 17020785
Registered address: Pocketloop Ltd, 4th Floor, Silverstream House, 45 Fitzroy St, London W1T 6EB, United Kingdom

Pocketloop Ltd is the company responsible for this website and service, including the U.S. market version of Pocketloop described on this site.

If you have any questions about this policy, contact:
Email: hello@pocketloop.co

2. What Information We Collect

We may collect and process the following categories of personal data:

A. Profile and Gift Information

• Your name
• Recipient name
• Gift messages
• Gift style, delivery, and scheduling choices

B. Contact Information

• Email address
• Recipient email address where you choose email delivery

C. Transaction and Account Information

• Purchase history
• Gift card selections
• Redemption activity
• Points, referral, and reward activity
• Birthday reminder data if you submit it
• Transactional support or account activity where relevant

D. Payment Information

Payment details are processed by our third-party payment providers. We do not store full card details.

E. Fraud, Security, and Delivery Information

• IP address
• Browser and device data
• Request metadata and abuse-prevention logs
• Email delivery and delivery-failure events
• Security and anti-fraud flags

F. Technical Data

• Log files
• Cookies and usage data
• Performance and analytics information

3. How We Use Your Information

We use your data to:

• Provide and operate the Pocketloop service
• Process purchases, gift selections, and redemptions
• Send transactional emails, gift notifications, and sign-in links
• Link your gifts, points, and referral activity to your email address
• Manage scheduled gift delivery and account-related features
• Prevent fraud and misuse
• Comply with legal obligations
• Improve our website and services
• Communicate with you about your account, gifts, or support requests

We do not sell your personal data.

4. How We Process Personal Information

We process personal information where needed to provide the service you request, operate and secure the Pocketloop platform, communicate with you, comply with legal obligations, and improve our services.

Depending on where you are located and the laws that apply, this may include processing based on contract, legitimate interests, legal obligations, or consent where required.

• Providing the service you ask us to provide
• Preventing fraud, abuse, and security incidents
• Meeting legal, regulatory, and tax obligations
• Using consent where law requires it, such as for certain cookies or marketing

5. Additional Verification Where Separately Offered

In limited cases, Pocketloop may request additional information where a separate support, compliance, fraud-review, or operational workflow makes that necessary.

If that happens, we may share relevant data with third-party verification or service providers for:

• Fraud prevention
• Security and account protection
• Compliance with legal obligations

If additional verification is required for a specific workflow, failure to complete it may prevent us from completing that workflow.

6. Sharing Your Information

We may share your information with:

• Payment processors
• Gift card issuance and fulfillment providers
• Email delivery providers
• Fraud prevention services
• Cloud hosting, infrastructure, and database providers
• Analytics and performance providers
• Professional advisers
• Regulators or law enforcement where required

We require all third parties to respect the security of your data.

7. International Transfers

Pocketloop uses service providers in multiple countries, so your information may be processed outside your state, country, or region of residence.

Where required, we use appropriate safeguards for international data transfers, such as:

• Adequacy regulations
• Standard Contractual Clauses
• Equivalent legal protections

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfill contractual obligations
• Meet legal or regulatory requirements
• Resolve disputes
• Enforce agreements

Transaction, support, fraud-prevention, and related business records may be retained for up to 6 years or longer where legally required or reasonably necessary.

9. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about the personal information we hold about you.

• Access your data
• Correct inaccurate data
• Request erasure
• Request information about how we use your data
• Object to or restrict certain processing where applicable law provides that right
• Request data portability where applicable

If you would like to exercise a privacy right, contact hello@pocketloop.co. We may need to verify your identity before completing your request.

10. Cookies

We use cookies and similar technologies to:

• Operate our website
• Analyse usage
• Improve performance
• Detect fraud

Where required, we ask for your consent before enabling optional analytics and advertising cookies.

You can manage cookie preferences through your browser settings.

A separate Cookie Policy may apply.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption
• Secure hosting
• Access controls
• Monitoring for suspicious activity

However, no internet transmission is completely secure.

12. Marketing Communications

We may send service-related communications.

Marketing emails will only be sent where permitted by law, and you may opt out at any time.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on our website is the current version.

14. Contact Us

If you have questions about this Privacy Policy or your data:
Email: hello@pocketloop.co
Address: Pocketloop Ltd, 4th Floor, Silverstream House, 45 Fitzroy St, London W1T 6EB, United Kingdom