Pocketloop Privacy Policy

1. Who We Are

Pocketloop Ltd is a company registered in England and Wales.
Company number: 17020785

For data protection purposes, Pocketloop Ltd is the data controller.

If you have any questions about this policy, contact:
Email: hello@pocketloop.co

2. What Information We Collect

We may collect and process the following categories of personal data:

A. Identity Information

• Full name
• Date of birth
• Government-issued ID (for KYC)
• Selfie or biometric verification (if required by KYC provider)

B. Contact Information

• Email address
• Phone number

C. Transaction Information

• Purchase history
• Gift card selections
• Redemption activity
• Payout requests

D. Payment Information

Payment details are processed by our third-party payment providers. We do not store full card details.

E. Compliance and Fraud Information

• Device data
• IP address
• Risk scoring
• Sanctions screening data
• Anti-fraud flags

F. Technical Data

• Browser type
• Device information
• Log files
• Cookies and usage data

3. How We Use Your Information

We use your data to:

• Provide and operate the Pocketloop service
• Process purchases and redemptions
• Facilitate 80 percent payout requests
• Perform identity verification (KYC)
• Prevent fraud and misuse
• Comply with legal obligations
• Improve our website and services
• Communicate with you about your account

We do not sell your personal data.

4. Legal Bases for Processing (UK GDPR)

We process your data under the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (fraud prevention, platform security)
• Consent (where required, e.g. marketing cookies)

5. KYC and Compliance Checks

Where you request a payout, we may require identity verification.

We may share your data with third-party identity verification providers for:

• Anti-money laundering compliance
• Fraud prevention
• Sanctions screening

Failure to complete required verification may prevent payout.

6. Sharing Your Information

We may share your information with:

• Payment processors
• Identity verification providers
• Fraud prevention services
• Cloud hosting providers
• Professional advisers
• Regulators or law enforcement where required

We require all third parties to respect the security of your data.

7. International Transfers

As we operate in the UK and Australia, your information may be processed outside your country of residence.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy regulations
• Standard Contractual Clauses
• Equivalent legal protections

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfil contractual obligations
• Meet legal or regulatory requirements
• Resolve disputes
• Enforce agreements

KYC and transaction records may be retained for up to 6 years or longer if legally required.

9. Your Rights (UK Users)

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Request data portability
• Lodge a complaint with the ICO

For Australian users, rights are provided under the Privacy Act 1988 (Cth).

To exercise rights, contact: hello@pocketloop.co

10. Cookies

We use cookies and similar technologies to:

• Operate our website
• Analyse usage
• Improve performance
• Detect fraud

You can manage cookie preferences through your browser settings.

A separate Cookie Policy may apply.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption
• Secure hosting
• Access controls
• Monitoring for suspicious activity

However, no internet transmission is completely secure.

12. Marketing Communications

We may send service-related communications.

Marketing emails will only be sent where permitted by law, and you may opt out at any time.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on our website is the current version.

14. Contact Us

If you have questions about this Privacy Policy or your data:
Email: hello@pocketloop.co